Frequently Asked Questions



	Frequently Asked Questions

How Can You Get In Touch With Us?
The Work Reception Center is located at Building 365, which is located on Avenue E and 3rd Street. Our telephone number is 760-380-3539. Our automated telephone system menu is as follows:
IAP World Services Message Emergency Work Order Press 1 Routine Work Order Press 2 Customer Service Press 3


Hours of Operation
The Work Reception Staff accepts calls Monday – Friday between the hours of 7:30 AM – 4:30 PM, except federal holidays. All other times, the Fire Department Dispatch Center accepts telephone calls through the use of the automated telephone system.
What Is Considered an Emergency?
What Is Considered an Urgent?
What Is Considered A Routine?

The Public Works Division’s Customer Service Representative will be more than happy to satisfy any complaint or concern that you may have. Please select the Customer Service button to submit an on-line query or call 760-380-3539, Option 3 for assistance.
What do you do if you are experiencing problems with your telephone or telephone paraphernalia?
If your are experiencing a problem with your telephone equipment or services, please see the following: In the Housing area, please contact the Resident Accounts Division of Verizon at 1-800-483-4000. The Directorate of Information Management (DOIM) is responsible for the installation, maintenance and repair of all telephone and related equipment for the Cantonment buildings. The DOIM Help Desk telephone number is 760-380-3013.

What do you do if you are locked out of your building or office?
If you are locked out of a Cantonment building or office, contact the Military Police at 760-380-4444 for access.
What do you do if there is a stray animal or pet in your neighborhood or vicinity?
Report all stray pets to the Military Police at 760-380-4444.
Why can’t IAP schedule my appointment for a set time?
Due to the high volume of work orders a technician is handling every day, it is not always possible to pin point the exact time he/she will arrive to complete a work order. If the technician runs into a problem, it can throw the schedule off completely.
Why do I have to wait on the Work Order Line for awhile sometimes?
Due to the amount of calls coming through the Work Order automated telephone system, it sometimes takes awhile to service the customers ahead of you.
Why do the technicians miss my appointments?
Due to the volume of work daily, it is possible for the technicians to be running behind schedule. Every attempt is made to monitor the situation so a call can be placed to the POC.
What do I do if I miss an appointment and the technician puts a blue tag on my door?
Once the technician has attempted to gain access to your home to complete the work order, IAP request that the occupant call the Work Order Desk to submit a new work order and scheduled appointment. Once the technician leaves the blue tag at your door, the work order will be closed and a new one must be opened.
Why can’t I call in one work order and get several things taken care of?
A work order is opened for each problem you are experiencing. Your requirements may require various technicians of varying specialty trades.
Why can’t I call in a work order for someone else’s buildings?
The Sponsor that is signed for a building is ultimately responsible for the set of buildings. The Sponsor is the only person authorized to place work orders for his/her signed buildings with the exception of the Directorate of Public Works staff and IAP staff. If a Sponsor’s irresponsibility is creating a problem, (i.e. safety, health or welfare) contact DPW.