Official ISO Report for the last assessment audit conducted in February 2008. The ISO Report is available online.

Our Mission Statement: "To be the recognized leader in providing quality management and execution of a full range of operations, maintenance, technical services and training support to meet the goals and objectives of the National Training Center into the 21st century" we achieve this through our Quality Policy

IAP Quality Policy: "We, Individually and as a Team, will deliver Products and Services that Consistently Conform to our Customers' Requirements and Exceed their increasing Expectations."

Our Project's Customer Service Representative is: Ms. Gloria Ledesma

If you have any comments, suggestions, compliments, or complaints regarding any of the services IAP provides here at the National Training Center, feel free to call or e-mail Ms. Ledesma at 760-380-6788 or complete our online Customer Satisfaction Survey.

Our Customer Service Representative or a designated individual is available from 7:30am till 4:00pm Monday through Friday. After these hours, our voice mail will record your name, number, and any message you have. Our Customer Service Representative will return your at the first available moment. We are dedicated to complete Customer Satisfaction!!

Our Project's Employee Hotline Representative is: Ms. Gloria Ledesma

As a IAP World Services Inc. employee, you may have any comments, suggestions, or complaints regarding any practices or policies in place at the FISP Project, we encourage you to call 760-380-7039.

Our Representative is on duty from 7:30am to 4:00pm, Monday through Friday. After these hours please leave a message and your call be returned at the earliest convenience.

We encourage employees to call this hotline with constructive suggestions or criticisms that they may have. The Employee Hotline Representative will make every effort to either find an answer to your issue or put you in contact with someone who can provide you with the answer.

All calls are confidential, and callers can remain anonymous.